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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ks homc

October 1, 2024

1  out of  5
rating by Ks homc
"Was great at first. WAS the cheapest around, then within a year my rates increased over 125 bucks a month with driving accidents or tickets. Nothing. -_-"
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Tanya Doss

September 12, 2024

5  out of  5
rating by Tanya Doss
"Heather is amazing! Always so great to work with and SUPER helpful always ☺️"
We responded:
"Thanks for the kind words, Tanya. I am glad Heather was able to make assisting you with your insurance needs such a positive experience!"
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Caitie Corum

September 11, 2024

5  out of  5
rating by Caitie Corum
"Heather is so helpful and quick to respond! I would recommend them to anyone!"
We responded:
"Thank you for the kind words, Caitie. We look forward to assisting you with your insurance needs in the future!"
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Jim Burgess

September 11, 2024

5  out of  5
rating by Jim Burgess
"Recommended by friends. Heather is very helpful."
We responded:
"Thank you, Jim! We enjoyed helping you with your insurance needs!"
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Stephanie Johanson

September 11, 2024

5  out of  5
rating by Stephanie Johanson
"The girls and Jim at State Farm are wonderful! Very helpful and knowledgeable with all of my home, auto and life insurance needs! Thank you girls for all you do! 😉 💕"
We responded:
" Thank you for your review, Stephanie! We enjoyed assisting you with your insurance needs. "
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Nancy

September 11, 2024

5  out of  5
rating by Nancy
"Everyone is always so nice and helpful."
We responded:
" Thanks for the kind words, Nancy. I am glad we were able to make assisting you with your insurance needs such a positive experience! "
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Ash Kardash

September 11, 2024

5  out of  5
rating by Ash Kardash
"Great company, very helpful!"
We responded:
" Thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience!"
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Huggy’s Universe

September 11, 2024

5  out of  5
rating by Huggy’s Universe
"I have had State Farm Insurance since I was a young driver. I’ve always had incredible experiences with them. They are super helpful and affordable. Highly recommend. Also, Summer Vaughn is always positive, outgoing and helpful! 😀"
We responded:
" Thank you for your review! We enjoy assisting you with your insurance needs. We look forward to seeing you at our office again! "
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Tara Ehlers

July 18, 2024

5  out of  5
rating by Tara Ehlers
"Great staff!! Everyone is so helpful!"
We responded:
" Thank you for the kind words, Tara! I am glad we were able to make assisting you with your insurance needs such a positive experience."
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Alexa Hickson

May 3, 2024

5  out of  5
rating by Alexa Hickson
"Been doing business with them for years great service."
We responded:
"Thank you for your review, Alexa! We enjoyed assisting you with your insurance needs today. We look forward to helping you again! "
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Kelly Litterst

January 16, 2024

5  out of  5
rating by Kelly Litterst
"I have Used Epperly’s for 20plus years. Even living now in Naperville, I still Use Epperly’s. The office staff is amazing and always so helpful!!"
We responded:
" Thank you for the kind words, Kelly! I am glad we were able to make assisting you with your insurance needs such a positive experience! "
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Greg J (Flapjack)

January 5, 2024

1  out of  5
rating by Greg J (Flapjack)
"State farm is like any insurance company and wants to avoid paying claims. The difference is the agents who fight for what is right and honest for them to cover. The agents are supposed to be out there to protect the integrity of the company. It requires an honest forthright person to do so. Mr. Epperly is far from honest in his personal and business dealings. If you want state farm go ahead, but know you are not geographically restricted to go to one agent over another. Be sure you get one who is honest, one who does not stare too long at prepubescent girls in the airport, one who does not take fiduciary funds and gamble with them. One who doesn't pre date or post date financial transactions. It's interesting Mr. Epperly asserts he can check my information somehow from Google in his reply. This is not possible. The lies continue.... @State farm, audit this dude before you have a scandal."
We responded:
"I am so very sorry to for your experience with our office. We tried to reach out, but we don't see you in our system as ever being a customer of ours. "
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Michelle Hall

November 20, 2023

5  out of  5
rating by Michelle Hall
"I reached out to Jim Epperly State Farm today to put a vehicle into storage. I received wonderful service as I always have for 40 years."
We responded:
" Thanks for the kind words, Michelle. I am glad we were able to make assisting you with your insurance needs such a positive experience! "
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Laura Linville

August 2, 2023

5  out of  5
rating by Laura Linville
"The people at Epperly State Farm are so friendly and helpful! Summer was amazing."
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Alyssa Epperly

February 24, 2023

5  out of  5
rating by Alyssa Epperly
"If you are debating on where to get your insurance. No need to look anymore. I left State Farm and went to esurance and working with esurance is a nightmare. Having a brick and mortar right in your hometown area. Where you can actually talk to people face to face and not try to reach people by phone and get transferred here and then there. My car got broken into and summer at State Farm went as far as reaching out to different businesses to see if she could help piece back my car together so I can get my car back sooner before my rental would expire. She would text me to make sure if I had heard from the repair place and when I told her I hadn’t. She called them. She also made sure to text me and let me know my check was on the way. I haven’t experienced customer service like this in a very long time. That goes for anywhere I go anymore. I was high stress from someone breaking into my car… and State Farm Took care of me and held my hand!! Seriously don’t look anymore! This is the place for you!"
We responded:
"Alyssa, we are glad you came back. we will do our best to keep your trust. Thanks Jim"
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Alyssa Almanza

February 22, 2023

5  out of  5
rating by Alyssa Almanza
"Really enjoyed speaking to Jim and to Summer! They were both so helpful and I’ve always loved State Farm insurance so I’m glad I got into this office! I would definitely recommend this office to anybody looking for insurance coverage. I got both auto and life policies through them."
We responded:
"Alyssa, it has been our pleasure. Thanks for the business. Jim"
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Sabrina Howard

February 19, 2023

5  out of  5
rating by Sabrina Howard
"Everyone was very warm and friendly. Epperly Statefarm was very professional and service was quick and easy."
We responded:
"Sabrina, Thank you for your kind words. Anything we can do please call. Jim"
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Cody Bartell

January 20, 2023

5  out of  5
rating by Cody Bartell
"When my insurance kept rising I started looking around for a more affordable plan. Heather reached out to me with a plan I couldn't pass up. I would definitely recommend state farm to all my friends and family."
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penny moskaloff

January 10, 2023

5  out of  5
rating by penny moskaloff
"Very nice people to do business with"
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Lori Arnold

August 22, 2022

5  out of  5
rating by Lori Arnold
"They can answer all my insurance questions and solve all my insurance needs. Love my agent Summer."
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Karen Anselmi

April 2, 2022

5  out of  5
rating by Karen Anselmi
"Great as always"
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Vickie Miller

September 25, 2021

5  out of  5
rating by Vickie Miller
"Years ago,after I bought my first car, a Ford Maverick from my Dad...he took me to his Insurance agent Jim Epperly. My Dad thought so highly of Jim that for over 40 yrs he was insured by State Farm."
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Jessica Thomas

April 23, 2021

5  out of  5
rating by Jessica Thomas
"Suzy is my rep and does a wonderful job of keeping me informed and tailoring our policies to best suit our needs. The entire office is a class act!"
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Tami Swank

April 23, 2021

5  out of  5
rating by Tami Swank
"I'm so thankful to have someone on my side, fighting for me."
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Katherine Harmon

January 14, 2021

5  out of  5
rating by Katherine Harmon
"Stephanie is my rep and she is wonderful! I would highly recommend her and this agency."